desk.comCustomer Support with Help Desk Software for Small Business - Salesforce.com US

Discover AI innovations in our Spring ’24 Product Release. Explore now. Small Business Service Keep customers happy with a service solution that connects you with your customers. No matter where or when they need help. Watch demo Try for free Service solutions will help you scale. Keep customers loyal and happy by delivering smarter service — from in-office to the field. Reduce costs. Self-Service Help customers help themselves. Easily embed knowledge articles and give customers access to important data through a branded Help Center. Artificial Intelligence Give customers real-time answers to deflect cases and cut costs. Personalize content with the most relevant articles and enable chatbots to handle common FAQ. Chatbots Resolve issues faster with intelligent chatbots. Automate routine requests, guide customers through next steps, or route them to the right agent. Drive service efficiency. Intelligent Workflows Serve up the right case to the right person at the right time with actionable insights and recommendations driven by AI. Automation Empower your teams and power up your workflows with easy access to critical data — no matter where the data resides, even if it lives in other systems. Single view of your customer See every customer interaction in a chronological timeline, regardless of channel. Build a 360-degree view of every customer. Power efficient field operations. Scheduling and Dispatching Minimize operating costs by ensuring that the right resources with the right skills and the right tools are on the best routes. Mobile Worker Excellence Increase productivity and ensure service consistency by connecting your front-line workforce to the right data and tools on the field. Real-Time Assistance Improve first-time fix rates by resolving issues from anywhere with live video. Connect customers and your front-line workforce with experts using augmented reality and interactive guidance. Extend the power of service with these related products. Self-Service Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first. Learn more Field Service Streamline operations, boost profits, and increase happiness for your field team and customers. Learn more Contact Center Deliver service across all channels — phone, Self-Service, messaging, and chatbots — at scale. Learn more Customer Service Automation Scale support and boost customer satisfaction with personalized, smart, data-driven automation. Learn more View all products Grow fast with Starter Suite. Start fast and grow faster with ready-to-use tools built into the world’s #1 CRM. Find more leads, win more deals, and keep customers happy all in a single, easy-to-use app. Get details Service for Small Business Pricing Find the right solution for your business needs. Starter The simple CRM suite with marketing, sales, and service for small teams. $ 25 user / month USD (billed annually) Email Marketing and Analytics Out-of-the-box Sales Processes Seamless Customer Service Try for free Service Professional The CRM for service. $ 80 user / month USD (billed annually) Case Swarming Computer Telephony Integration (CTI) Omni-Channel Case Routing Try for free Service Enterprise The CRM for service with built-in AI. $ 165 user / month USD (billed annually) AI for Customer Service Self-Service Help Center Workflow Automation Try for free Service Unlimited The CRM for service with chat and 24/7 support. $ 330 user / month USD (billed annually) 24/7/365 support AI-Powered Chatbots Chat Try for free This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information. View detailed Service Cloud pricing Salesforce embodies that white-glove, hand-holding approach, and I think that’s extremely important for any company that’s trying to grow their business. Just having experts behind you, guiding you down those various paths, is invaluable. Demetrios Barnes Co-Founder & COO, SmartRent Read the story Get the most out of your service solutions with thousands of partner apps and experts. Everything you need to maximize ROI. From support, expert guidance, and resources to our trusted partner ecosystem, we’re here to help you get more value from Salesforce in the AI era. Learn more Learn new skills with free, guided learning on Trailhead. Hit the ground running with service for small business tips, tricks, and best practices. Blog Learn the top soft and hard skills every agent needs. Learn more Report Discover the latest insights from 8,000+ customer service agents and leaders worldwide. Get the report Blog See the 3 ways generative AI will reshape customer service. Learn more Playbook Get started with service for small business. Get the playbook See all resources Ready to take the next step? Start your trial. Hit the ground running fast with ready-to-use tools that don’t require a ton of setup. Try for free Talk to an expert. Tell us a bit more so the right person can reach out faster. Request a call Watch a demo. See how Salesforce CRM can help your small business succeed today. Watch now Help Desk Software for Small Business FAQ What is help desk software? Help desk software powers the process and directs customers to where they need to go. It also allows help desk employees to methodically process and resolve service and support issues for internal or external customers through opening support tickets. It then routes and escalates those tickets as needed to help employees address customer concerns. Salesforce offers a help desk software built for small businesses that allows you to provide answers faster and deliver smarter service across any channel with Service Cloud. With Salesforce, get smart about support by automating redundant tasks to increase agent productivity, so your teams can get back to doing what they do best — helping customers. Unify your help desk with access to a 360-degree view of customer data across service, sales, and marketing. Provide your agents with a complete view of the customer so they can provide faster and more personalized support. Tailor your Service Cloud experience to meet the needs of your team. Configure your own workflows and customize consoles with the ease of drag and drop. Even connect with outside systems, such as Mailchimp, Dropbox, GetFeedback, and more. Access thousands of plug-and-play apps from the Salesforce AppExchange. How to choose a help desk software for a small business? When choosing a help desk software for a small business, consider factors such as ease of use, ticket management capabilities, integration options, scalability, and pricing. Look for a user-friendly solution that allows for efficient customer support, streamlined issue resolution, and effective collaboration between team members. Service Cloud offers a comprehensive help desk software that enables small businesses to deliver exceptional customer service, manage support tickets, and optimize their support operations. How can Service Cloud help my business increase loyalty, retention, and customer satisfaction? When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed. How does Service Cloud increase agent productivity? The Salesforce Console was designed with agent productivity in mind. With features such as email to case, skills-based routing, macros, and milestone tracking, Service Cloud gives agents the tools to...