desk.comHelp Desk Software - Salesforce.com

Skip to content Try for free Try for free Home Products Overview What is Salesforce? Products Overview Small Business Intelligence Products Sales Service Marketing Commerce Engagement Platform Integration Analytics Industries Communities Enablement Productivity Industry Products Financial Services Healthcare & Life Sciences Manufacturing Consumer Goods Government Philanthropy Pricing AppExchange Solutions By Business Type Small Business Nonprofit Startups By Role Sales Service Marketing IT By Need Sustainability Productivity Artificial Intelligence Mobility Collaboration By Industry Overview Financial Services Healthcare & Life Sciences Retail Manufacturing Consumer Goods Communications Media Government Transportation and Hospitality Automotive Energy Higher Education Nonprofit Support & Services Success Cloud Overview Customer Support Plans Adoption Services Advisory Services Learning and Tutorials Trailhead Overview Free Online Learning In-Class Learning Certification Communities Trailblazer Community Partner Community Resources Documentation Knowledge Base Contact Support Developer Admin Events Overview Dreamforce Salesforce LIVE Customer Success Events Webinars Developer Events Sponsorship Request Event Space DREAMFORCE GLOBAL GATHERINGS See the best of DF 2019 at a gathering near you, all throughout January and February. Resources Resource Center Blog Customer Stories Guides Podcasts Research and Reports Videos Webinars About Us About Salesforce Our Story What is Salesforce? Leadership Global Offices Request Event Space Contact Us Careers and Culture Careers Our Culture University Recruiting Our Values Trust Customer Success Innovation Equality Social Responsibility Salesforce.org Sustainability Workforce Development Ethical and Humane Use Human Rights News Subscribe to Salesforce Newsroom Analyst Reports Year in Review Investor Relations Investor Relations Public Policy Login Salesforce CRM Marketing Cloud Social Studio Trailhead Contact us Get your FREE 30-day trial. Please complete all fields. Sales Cloud: World's #1 CRM Service Cloud Salesforce Platform Products Overview What is Salesforce? Products Overview Pricing Small Business Intelligence Products Sales Service Marketing Commerce Engagement Platform Integration Analytics Industries Communities Enablement Productivity Industry Products Financial Services Healthcare & Life Sciences Manufacturing Consumer Goods Government Philanthropy AppExchange A marketplace of apps and services from our partners. Solutions By Business Type Small Business Nonprofit Startups By Role Sales Service Marketing IT By Need Sustainability Productivity Artificial Intelligence Mobile Collaboration By Industry Overview Financial Services Healthcare & Life Sciences Retail Manufacturing Consumer Goods Communications Media Government Transportation and Hospitality Automotive Energy Higher Education Nonprofit Support & Services Success Cloud Overview Success Plans Adoption Services Advisory Services Learning and Tutorials Trailhead Overview Free Online Training In-Class Learning Certification Communities Trailblazer Community Partner Community Resources Documentation Knowledge Base Contact Support Developer Admin Events Overview Dreamforce Salesforce LIVE Customer Success Events Webinars Developer Events Sponsorship Request Event Space Dreamforce Global Gatherings See the best of DF 2019 at a gathering near you, all throughout January and February. Resources Resource Center Blog Customer Stories Guides Podcasts Research & Reports Videos Webinars About Us About Salesforce Our Story What is Salesforce? Leadership Global Offices Request Event Space Contact Us Salesforce Ventures Careers and Culture Careers Our Culture University Recruiting Our Values Trust Customer Success Innovation Equality Social Responsibility Salesforce.org Environmental Sustainability Workforce Development Ethical and Humane Use Human Rights News Subscribe to Salesforce Newsroom Analyst Reports Year in Review Investor Relations Investor Relations Public Policy CALL US 1-800-667-6389 Contact Us Let's Chat 1-800-667-6389 Request a Call Login Login Other Logins Marketing Cloud, Trailhead... Marketing Cloud Social Studio Trailhead Try for free Try for free Get the best of Desk.com with service solutions from Salesforce. Provide answers faster and deliver smarter service in any channel with the world’s #1 customer support solution – no matter the size of your business. watch demo try for free solutions for small teams complete service solution WHY SALESFORCE? solutions for small teams Get the Essentials to deliver great customer support, fast — up to 10 users for just $25 a month. try for free Get set up in minutes. Respond to customers today. Simple guided setup and live help will get you up and running fast so you can provide personalized support to your customers today. Help customers across multiple channels. Route inquiries from help center, email, phone, chat, and social channels through one easy-to-use console. So you can ensure that customers get to the right support team member right away — no customization required. complete service solution Give every employee the tools to help any customer — with the power of the #1 customer service solution. Deliver a smarter, more personal customer experience on a flexible, complete service platform, starting at $75 a month. WATCH DEMO Customize your service processes. With Salesforce, you can tailor your team’s processes to their unique needs by leveraging thousands of AppExchange apps or by connecting with outside systems through APIs. Integrate with third-party systems. With powerful APIs, Salesforce is able to integrate with your other existing systems to accommodate the complex needs of your business. Scale your support across any channel. Salesforce delivers the whole support picture, in real time, informing your insights with customizable reports, dashboards, and powerful artificial intelligence-driven analytics. Customers using Salesforce see service benefits like these. + 52 % FASTER RESPONSE TIME + 49 % FASTER RESOLUTION TIME + 47 % INCREASE IN AGENT PRODUCTIVITY Why Salesforce? Discover how a unified platform helps every employee in your business drive customer satisfaction. WATCH DEMO Meet innovation that comes to you with trust and security. Customer needs and expectations are always changing. Get the latest technology, with free upgrades three times a year. And it always comes with enterprise-level security. So you're always ahead of the curve. Connect service to every department. Help your whole team — even sales and marketing — provide the kind of outstanding support that turns tough customers into loyalists who recommend you. Need help? A community of experts is with you at every step. Connect with a global network of passionate, knowledgeable users who can help you meet your unique challenges. Say hello to the Salesforce Trailblazer Community. Extend the power of your service tools with grab-and-go apps from AppExchange. Access AppExchange for thousands of plug-and-play apps to help your service agents do more with less. Get on the path to faster service. Take a free tour. Guided Tour * Offer requires an annual contract. Monthly pricing available on Essentials edition. Help Desk Software from Salesforce. Salesforce help desk software gives you an all-in-one customer service software solution that helps encourage happy customers to remain loyal. Increasing the number of brand advocates can also increase the likelihood that customers will provide positive reviews for your business. Customer inquiries from web, phone, chat, social, and email all funnel into one simple agent interface. Agents get productivity tools that help them solve more problems in less time. Desk.com also comes with a branded self-serve website so your customers can find their own answers, leaving you more time for complex, urgent cases. Desk.com is available in several editi...